Refund policy
Return & Exchange Policy
At Custom Comfort Apparel & Boutique, each custom embroidered item is made specifically for you, so please review all order details carefully before purchase.
Custom / Embroidered Items
Because all embroidered and personalized items are custom-made:
- All custom embroidery, personalized, made-to-order, and special-order items are final sale
- No refunds, returns, or cancellations will be accepted once production has begun
- If there is an error caused by our shop (wrong item, spelling error made by us, or defect), please contact us within 3 days of delivery
Boutique Items
For boutique clothing and accessories:
- Items may be returned for store credit or exchange only
- Returns must be requested within 30 days of purchase
- Items must be unworn, unwashed, with tags attached, and in original condition
- Sale items, seasonal items, accessories, and intimate items are final sale
Non-Returnable Items
The following cannot be returned or exchanged:
- Customized items
- Sale/clearance merchandise
- Seasonal/holiday merchandise
- Accessories
- Worn, washed, or damaged items
Damaged or Incorrect Orders
If you receive an item that is damaged or incorrect, please contact us within 3 business days with photos so we can review and resolve the issue.
Shipping
Customers are responsible for return shipping costs unless the item was incorrect or damaged due to shop error.